How to Set up a HIPAA Compliant Answering Service

Access to a reputable HIPAA compliant answering service will help you streamline your business communication.

Tel-Us have the facilities to handle all communication problems with patients.

We can help you set up virtual call centers to enable our agents to resolve and answer your clients’ questions.

How Can I Set Up HIPAA Compliant Answering Service.

Below is a step-by-step approach to setting up a call answering service for healthcare providers.

Step One: Find a Service

The first step is to find a reliable answering service provider that meets your needs. For instance, consider your call traffic and look for a provider with sufficient agents to handle all the calls from your clients.
The best answering service providers offer appointment scheduling, 24/7 answering service, email monitoring, etc. In addition, ensure they meet the HIPAA compliance requirements.

Step Two: Pick Your Preferred Package

Answering service providers offer different packages, depending on the value you want and your payment. Check through each package and select the one that suits your needs and is within your budget.
You can ask questions from the provider to know the best plan for your business. However, your budget can play a major part in helping you decide the package to choose.

Step Three: Sign Up to Get Started

The next step is to sign up for an account. The registration process is usually seamless and straightforward.
The process requires you to provide your basic and contact information. You’ll receive a follow-up call or text once you’ve paid on how to complete the process and get started.

Step Four: Customization

Most answering service providers will allow you to customize the solution to meet the specific needs of your business. You can assign roles to those who receive customer calls or monitor incoming and outgoing calls.
The answering service provider can help you take care of everything to give you time to focus on other aspects of your business.

Enjoy Reliable Call Answering Service at Tel-Us

Many businesses need more proper communication with customers. With Tel-Us, you’ll enjoy reliable answering services to meet up with the communication demands of your business.
We offer healthcare providers the best HIPAA compliant answering service to ensure patients get quick resolutions to their complaints. Our services include call center solutions, live telephone answering, and virtual offices for call agents.
We have experienced agents ready to provide professional and timely business communication across various channels. Give us a call today to enjoy our top-notch services.

testimonialsWhat our customers have to say

Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

Ryan MillerKumato Labs

You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

Felice FreemanInfectious Awareables

My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

Santos Lozoya Century 21 Community

Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT

We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.

Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge

The Why, What & How

Why we exist - Our Purpose

Tel-Us Call Center exists to make a difference in people’s lives by delivering professional and efficient services to a wide range of individuals and companies, making valuable human connections one call, text, email or chat, at a time. We are here for our customers 24 hours a day, 7 days a week, 365 days of the year. As a result, our clientele can effectively serve their customers, grow their business and connect in a meaningful way to improve lives, achieve goals and never miss a connection.

What we do

Tel-Us Call Center answers calls, texts and emails. We take traditional messages, place orders, dispatch emergencies, complete forms, links to web pages, utilize customer’s online portals, and grow our services to meet the needs of our customers. Every account is customized to fit our client’s needs. We provide professional service in a personalized manner when you are not available or 24/7/365.

How we do what we do

Our staff consists of caring people who are trained to make every call, text or email count. With over 40 years in the business of answering calls, taking messages, dispatching emergencies, placing orders, and handling customer service, we understand how to help each of our customers. Our role is to customize each account to fit your needs, utilize technology in conjunction with our great team of people, and train everyone to take care of your callers as you would. We hire great people and offer both Spanish & English to your callers, ensuring they get what they need.