About TEL-US CALL CENTER Personal Service … In a Professional Manner!

We care about quality, and it shows! Our staff is truly wonderful. Our Agents average 5 years, and our Management team averages 18 years of service to our customers! In today’s world, those years of loyalty and dedication in one place is truly unique and should speak volumes about who we are.

We are here to help your callers in a professional manner, with a smile in our voice! Give us a call to let us know more about you and your company, and we’ll create the right service for you.

Call Center Agents

Our call center agents undergo rigorous training which makes them the best in the industry. They are extremely competent, professional and courteous. They understand the needs and working of your business which makes your customers believe that they work right in your office. They possess a friendly personality and help your customers feel at ease. Their training process is never finished as they keep evolving and growing with the industry. Their knowledge is up to date. They are skilled and capable of dealing with several call types such as account inquires, customer complaints, support issues, help desk, technical support and order taking. Even the most trying customer will end the call with a smile on his face after speaking with our telephone receptionists. Even the most trying customer will have a hard time finding any faults with our telephone receptionists. You will find that they treat your business like it’s their own.

In business since 1979, Tel-Us Call Center offers a variety of inbound call center services customized to suit the needs of its clients. Our well-trained staff of bilingual agents is available 24/7/365. We answer calls for every size company, including general businesses, law firms, medical offices, property management companies, security companies, home health care, and all other types of organizations.

In addition to traditional messages, we handle tier 1 customer service, ad response, order taking, web chat, email response, lead generation, seminar registrations, appointment setting, store locator service, and just about anything our customers need. Whether we utilize the customer’s website, access their backend software, or create screens in our own software, each account is unique. Many of our customers take advantage of our Virtual Office – using our prestigious address as their own – a real suite address in Los Angeles – and meeting with their customers in our conference room.

We believe that “Your customers are our customers” and that is why we strive to offer top quality service, every time the phone rings. We spend time with you to learn what you need and deliver service that will make a difference. We know that our services are integral to our clients’ business, and our staff is an extension of the people we represent, our customers. Remaining at the forefront of technology is important, and at Tel-Us, we remain open to innovative ideas and stay current with the latest equipment and software available.

We provide you with friendly and efficient people, whose skills come from good hiring, great training and ongoing monitoring of calls for quality. We are bilingual, 24/7/365 (English/Spanish)! We continue to win industry awards, and strive for excellence year in and year out. In addition to participating annually in external evaluations of our call taking abilities, we have been recognized with the “Best of Los Angeles Award” in six consecutive years.

testimonialsWhat our customers have to say

Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

Ryan MillerKumato Labs

You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

Felice FreemanInfectious Awareables

My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

Santos Lozoya Century 21 Community

Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT

We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.

Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge

The Why, What & How

Why we exist - Our Purpose

Tel-Us Call Center exists to make a difference in people’s lives by delivering professional and efficient services to a wide range of individuals and companies, making valuable human connections one call, text, email or chat, at a time. We are here for our customers 24 hours a day, 7 days a week, 365 days of the year. As a result, our clientele can effectively serve their customers, grow their business and connect in a meaningful way to improve lives, achieve goals and never miss a connection.

What we do

Tel-Us Call Center answers calls, texts and emails. We take traditional messages, place orders, dispatch emergencies, complete forms, links to web pages, utilize customer’s online portals, and grow our services to meet the needs of our customers. Every account is customized to fit our client’s needs. We provide professional service in a personalized manner when you are not available or 24/7/365.

How we do what we do

Our staff consists of caring people who are trained to make every call, text or email count. With over 40 years in the business of answering calls, taking messages, dispatching emergencies, placing orders, and handling customer service, we understand how to help each of our customers. Our role is to customize each account to fit your needs, utilize technology in conjunction with our great team of people, and train everyone to take care of your callers as you would. We hire great people and offer both Spanish & English to your callers, ensuring they get what they need.