When Does Your Business Need a Bilingual Answering Service

Are you looking to expand your business to other regions and want an effective way to maintain communication with your clients? With a bilingual answering service, you can provide customer support to your clients in multiple languages. Tel-Us offers professional call center services with trained bilingual agents (English/Spanish) who help with business communication via email and telephone conversations.

Four Reasons You Need a Bilingual Answering Service for Your Business

To Solve the Staffing Problem

Hiring and training call agents to handle business interactions can be stressful and expensive. Getting professional receptionists and customer support agents who can speak multiple languages is even more challenging. With the right bilingual telephone answering service, you will get well-trained agents to bridge the communication gap with your multilingual customers while you focus on essential business activities.

To Maintain Communication Quality

As your business expands, your receptionist may start experiencing difficulty solving higher-level problems. This happens when they don’t understand the client’s complaints due to language constraints. At this point, outsourcing to a bilingual call service will bring many functions, such as help desk services to manage clients who speak different languages.

To Build Real Connections With Customers

Clients will want to leave your business for a competitor when they feel misunderstood or confused. You need to create a real connection to understand the actual needs of your customers. With these customers speaking different languages, a bilingual customer service department becomes important. This will help you answer specific questions in the language the clients understand and build a cordial relationship.

To Accommodate Customers From Other Regions

It’s not enough to be a local champion forever. Once you’ve seen the need to conquer other territories and regions with your services, it’s important to provide adequate customer support. A bilingual call answering service is the best way to accommodate customers of different languages. Language problems can lead to misunderstanding and distrust. This can also make your marketing efforts to become unsuccessful.

Tel-Us Call Center, Inc. · Bilingual answering service * Call (310) 552-6000 | Tel Us

Tel-Us Is the Bilingual Call Center Service You Need

Hiring a reliable bilingual answering service will help manage your business communication effectively, especially if you are considering clients who speak different languages. As a dedicated call center, Tel-Us has well-trained bilingual agents who will represent your company with the highest customer service. Our live answering services allow your customers to speak to real human agents in real time. This will ensure no communication gap between your business and customers. If you are ready to close more deals with clients who speak multiple languages, contact us today to get started.

testimonialsWhat our customers have to say

Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

Ryan MillerKumato Labs

You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

Felice FreemanInfectious Awareables

My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

Santos Lozoya Century 21 Community

Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT

We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.

Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge

The Why, What & How

Why we exist - Our Purpose

Tel-Us Call Center exists to make a difference in people’s lives by delivering professional and efficient services to a wide range of individuals and companies, making valuable human connections one call, text, email or chat, at a time. We are here for our customers 24 hours a day, 7 days a week, 365 days of the year. As a result, our clientele can effectively serve their customers, grow their business and connect in a meaningful way to improve lives, achieve goals and never miss a connection.

What we do

Tel-Us Call Center answers calls, texts and emails. We take traditional messages, place orders, dispatch emergencies, complete forms, links to web pages, utilize customer’s online portals, and grow our services to meet the needs of our customers. Every account is customized to fit our client’s needs. We provide professional service in a personalized manner when you are not available or 24/7/365.

How we do what we do

Our staff consists of caring people who are trained to make every call, text or email count. With over 40 years in the business of answering calls, taking messages, dispatching emergencies, placing orders, and handling customer service, we understand how to help each of our customers. Our role is to customize each account to fit your needs, utilize technology in conjunction with our great team of people, and train everyone to take care of your callers as you would. We hire great people and offer both Spanish & English to your callers, ensuring they get what they need.