Introducing Tel-Us
Award Winning Answering Service
We operate 24/7 to provide customized call center, virtual office, and bilingual (English/Spanish) live answering services for businesses across all industries.
Every call is an opportunity. Make it count.
Stop Letting Missed Calls Become Missed Customers
When your team is busy, closed, or handling emergencies, Tel-Us keeps callers connected to a real person who can take messages, schedule appointments, route urgent calls, and follow your instructions.
No more after-hours gaps
No more overwhelmed front desk
No more lost leads from unanswered calls
Connected Across Every Communication Channel
Tel-Us helps businesses stay responsive through phone calls, text messaging, email, dispatch routing, web chat, and secure communication workflows — all customized around your business operations and customer needs.
- Phone Calls
- Text/SMS
- Web Chat
- Client Portal
- Dispatch Routing
Our Mission...
is to help businesses stay connected through reliable, professional communication support 24/7.
Why Tel-Us
We're Helping Businesses Deliver The Best Caller Experience
- 24/7/365 Live Answering
Day, night, weekend, and holiday coverage when your team cannot answer.
- Customized Call Handling
Every call is answered based on your scripts, routing preferences, scheduling needs, and business workflows.
- Bilingual Support
Serve more customers confidently with professional bilingual agents ready to assist English- and Spanish-speaking callers.
- Industry-Focused Support
Our team understands the unique communication needs of medical, legal, property management, home services, and growing businesses.
- Transparent Service Plans
Flexible solutions and clear pricing designed around your call volume, support needs, and business operations.
- US-Based Live Agents
Friendly, professional agents provide responsive customer support with clear communication and a human touch.
What We Offer
Our Core Services
24/7 Live Answering
Real people answer your calls day, night, weekends, and holidays.
Virtual Receptionist
Give callers a polished front-desk experience without adding in-house staff.
Appointment Scheduling
Let Tel-Us book, confirm, reschedule, and route appointment requests.
Emergency Dispatch
Route urgent calls to the right person based on your on-call rules.
AI Answering Service
Tel-Us AI answering service handles high call volume, reduces wait times, and keeps every caller moving.
Virtual Office
Tel-Us gives your business a real Los Angeles address, a live receptionist, and a conference room.
Call Center Services
Tel-Us provides trained live agents who support your customers through customized communication workflows.
Web Chat, Text & Email
Extend response coverage beyond phone calls when needed.
Choose the Support Style That Fits Your Business
Every business handles communication differently. That’s why Tel-Us offers flexible support options — from fully live answering to AI-powered automation or a smart hybrid of both.
Live Agent Support
Professional Human Support When It Matters Most
Every caller speaks with a trained live agent who follows your scripts, handles messages, schedules appointments, routes urgent calls, and delivers a professional customer experience with a personal touch.
AI-Powered Support
Fast, automated communication for modern businesses
AI-powered workflows can help manage basic inquiries, route callers, collect information, and support after-hours communication with speed and consistency.
Hybrid Support Solution
The best of automation and human support together
Combine AI efficiency with live agent care. AI can assist with initial intake, simple questions, and routing, while trained Tel-Us agents step in for more personalized conversations.
Businesses across all professional industries trust Tel-Us to keep their calls answered and customers supported. Our live agents adapt to your workflow with customized call handling, scheduling, dispatch, and bilingual support designed around your business needs.
Medical & Healthcare
After-hours calls, appointment requests, urgent messages, and office overflow.
Legal
Lead intake, message capture, consultation requests, and after-hours responsiveness.
Property Management
Emergency maintenance calls, tenant messages, and on-call dispatch.
Plumbing, HVAC & Contractors
Urgent service calls, overflow support, and dispatch routing.
IT & Technology
E-Commerce & Retail
Order questions, customer support, product inquiries, and message routing.
Beauty & Aesthetics
Appointment requests, cancellations, and customer follow-up.
General Business
Custom call handling for growing businesses and busy teams.
Find Support for My Industry
Your Team Should Be Closing Deals — Not Answering Phones
Every call that goes to voicemail is a prospect reconsidering. Every surge that overwhelms your team is a customer experience you won’t get back.
Tel-Us acts as a live, trained extension of your brand — handling overflow calls, after-hours inquiries, and appointment workflows so your internal team stays focused on high-value work. No recruiting. No training cycles. No gaps in coverage.
Tell Us About Your Business
Share your business hours, call types, customer needs, escalation rules, and preferred workflows.
We Create Your Call Handling Plan
Tel-Us builds customized scripts, routing instructions, message delivery methods, and scheduling workflows.
Review & Approve Your Setup
You review your scripts, call flow, dispatch rules, and communication preferences before launch.
Go Live With 24/7 Support
Once approved, trained live agents begin answering calls and following your business process day and night.
Simple Onboarding for Busy Businesses
Get Started in 4 Simple Steps
We’ve made the setup process simple, fast, and stress-free for busy businesses. Just tell Tel-Us how you want your calls handled, and our team will build a customized answering solution tailored to your workflow, schedules, and customer needs. We take care of the details so you can start with confidence.
Calls Answered with Professional Care
Award-Winning Call Center
Hear the Tel-Us Difference
Tel-Us is proud to receive the CAM-X Award of Excellence and the ATSI Award of Excellence year after year for exceptional customer service and call handling performance.
In this example, a live agent handles a customer call with professionalism, attention to detail, and clear communication tailored to the business’s workflow.
Press PLAY to hear how Tel-Us agents can represent your business with a friendly, responsive, and professional customer experience.
We Connect to Your Software!
Testimonials
Real Clients. Real Experiences. Real Support.
Businesses across multiple industries rely on Tel-Us for professional live answering, responsive customer support, and dependable 24/7 communication solutions. Hear directly from clients who trust Tel-Us to represent their businesses with care, professionalism, and consistency.
