Is a Direct Response Call Center a Cost-Effective Solution for Small Businesses?

Do you want to track all your business calls and need to know how to go about it? As a reliable direct response call center, Tel-Us can help you track all your call records, provide first-call resolutions to customers' complaints, and offer concise information about your products and services to encourage new customers and help existing clients.

How Can a Direct Response Call Center Be Cost-Effective for Your Brand?

The following are ways a direct response service can help your brand save costs and make more profits.

Streamlined Operations

Most of your business operations become seamless with our direct response call service. You don't need to worry about handling customer inquiries or keeping track of every call your company receives. This can help you save costs and make more profits since you'd be more focused on core business activities.

Trackable and Measurable Results

We help you track and measure the performances of every call and campaign. We also provide detailed reports on call volumes, customer feedback, and conversion rates. This will help you know the campaign's effectiveness and how you can make better decisions to achieve better results and increase sales.

Access to Expertise

Working with us lets you access professionally trained marketing, sales, and customer service experts. Our agents are equipped to represent your brand effectively and pleasantly and provide correct information to make prospects trust your business. We can also work with your sales or marketing department to deliver great results.

Leads to Customer Satisfaction and Retention

We provide round-the-clock availability with our 24/7 live call answering agents. All calls are answered in a timely manner to ensure no customers' inquiries or complaints are left unresolved. For complaints our agents can't handle, they immediately send them to the appropriate channel and provide customer feedback. Our personalized service makes customers become loyal, trust your business, and always patronize you.

Tel-Us Call Center, Inc. · Direct response call center * Call (310) 552-6000 | Tel Us

Scale Up Your Business Communication With Tel-Us

Boosting your business communication is very important to answer more customers' calls, create leads, make sales, and generate more revenue. With Tel-Us, you will have peace of mind knowing you will have fewer missed or unanswered calls. With our direct response call center, we answer your marketing to the right audience in a pleasing manner to compel them to act quickly. Our agents are also trained to provide only correct information about your business and offer resolutions when there are complaints. Visit our website to get started with our call answering service.

testimonialsWhat our customers have to say

Having used several answering services with different companies through the years, Tel-Us has exceeded expectations. The majority of our customer response is over the phone and we needed a reliable service to handle the ups and downs of a new direct response company. Tel-Us has had no problem delivering. Additionally, their defining attribute is ...

Ryan MillerKumato Labs

You are all so wonderful!!! Many thanks for the wonderful note and for always taking such good care of us!!! Sending our best to all of you!!! Felice & Roger

Felice FreemanInfectious Awareables

My best decision in my advertisement dollar was to hire Tel-Us to handle my incoming calls and secure my customer service by having someone answer all my calls 24 hours a day. I recommend Tel-Us to anyone who wants to secure a return on their advertising dollar.

Santos Lozoya Century 21 Community

Tel-Us Answering Service has been working with us since 2001. Their employees are prompt, efficient as well as courteous. It is a pleasure working with them. We look forward to the future with Tel-Us.

– Angela C. Herndon, SUPERVISORRECRUITMENT DEPARTMENT

We've been working with Tel-Us since 2002. Stacy, Cheryl and the rest of the crew have been a pleasure to work with and we\'d highly recommend their services to anyone looking for a World Class call center. Tel-Us has always knocked one out of the park for us.

Dave Perron & Brad SondeckerProstate Cancer Foundation and Home Run Challenge

The Why, What & How

Why we exist - Our Purpose

Tel-Us Call Center exists to make a difference in people’s lives by delivering professional and efficient services to a wide range of individuals and companies, making valuable human connections one call, text, email or chat, at a time. We are here for our customers 24 hours a day, 7 days a week, 365 days of the year. As a result, our clientele can effectively serve their customers, grow their business and connect in a meaningful way to improve lives, achieve goals and never miss a connection.

What we do

Tel-Us Call Center answers calls, texts and emails. We take traditional messages, place orders, dispatch emergencies, complete forms, links to web pages, utilize customer’s online portals, and grow our services to meet the needs of our customers. Every account is customized to fit our client’s needs. We provide professional service in a personalized manner when you are not available or 24/7/365.

How we do what we do

Our staff consists of caring people who are trained to make every call, text or email count. With over 40 years in the business of answering calls, taking messages, dispatching emergencies, placing orders, and handling customer service, we understand how to help each of our customers. Our role is to customize each account to fit your needs, utilize technology in conjunction with our great team of people, and train everyone to take care of your callers as you would. We hire great people and offer both Spanish & English to your callers, ensuring they get what they need.