Family-built. Industry-recognized.
Company Background
Most call centers talk about quality. Tel-Us has been proving it since 1979 — with an award-winning team, and a track record of service excellence that spans over four decades.
Live answering coverage day, night, weekends, and holidays.
Professional English & Spanish live answering services.
Friendly, professional agents representing your business with care.
The call center that actually knows your business
Who We Are
Tel-Us Call Center has been in business since 1979 — and in an industry known for high turnover, rapid change, and inconsistent quality, we’ve built something genuinely rare: a stable, experienced, deeply committed team that treats every business we serve as if it were our own.
We started as a traditional answering service and have grown into a full-service inbound call center offering live agent support, AI answering service, virtual office services, web chat, email response, appointment scheduling, dispatch, lead generation, and much more. The technology has evolved significantly over the decades. Our commitment to quality, care, and personalized service has not.
We answer calls for businesses of every size — from solo practitioners and small local businesses to large organizations with complex call workflows — across industries including medical, legal, property management, IT, home services, security, home healthcare, and many more. Whatever your business needs, we build the solution around you.
Your next client is calling right now — make sure someone answers.
The Tel-Us Story by the Numbers
Year Tel-Us Call Center was founded
Average tenure of our call center agents
Average tenure of our management team
Best of Los Angeles Award recipient
Our People Are What Set Us Apart
In the call center industry, agent turnover is one of the most persistent and damaging problems a business can face. New agents mean retraining, inconsistency, and callers who can tell the difference.
At Tel-Us, we’ve solved that problem the only way it can truly be solved — by building a workplace where talented people want to stay.
Our call center agents average five years of service. Our management team averages eighteen. In today’s business environment, that kind of loyalty and dedication in one place is genuinely rare — and it should tell you something meaningful about who we are, how we operate, and what your callers will experience every time they call.
Our Philosophy
“Your customers are our customers.”
That belief has guided Tel-Us since the beginning. It’s why we spend time learning your business before we answer a single call. It’s why we monitor calls for quality continuously rather than assuming our training is sufficient. It’s why we invest in our people, stay current with the latest technology, and remain open to innovative solutions that help us serve our clients better.
We know that our services are integral to our clients’ businesses. When you trust Tel-Us with your callers, you’re not outsourcing a function — you’re extending your team. Our agents are a direct extension of the people and businesses we represent, and we take that responsibility seriously on every call.
Professional. Personable. Always prepared.
Trained to sound like your team
Our Call Center Agents
Tel-Us agents are the foundation of everything we do — and we invest in them accordingly.
Every agent goes through a rigorous training process before handling a single call on your behalf. They learn your business, your workflows, your call types, and your brand voice so thoroughly that your callers believe they’re speaking with someone who works right in your office. And because training at Tel-Us is never finished — agents continue to evolve, grow, and stay current with industry changes throughout their careers with us — the quality only gets better over time.
Our agents are skilled across a wide range of call types including account inquiries, customer complaints, help desk and technical support, order taking, appointment scheduling, lead capture, and more. They handle even the most challenging callers with patience, professionalism, and a genuine warmth that turns a difficult call into a positive experience.
They treat your business like it’s their own. That’s not a training objective — it’s a culture we’ve been building since 1979.
What our agents handle:
- Account inquiries and customer service
- Help desk and technical support calls
- Order taking and processing
- Appointment scheduling and confirmations
- Lead generation and ad response
- Seminar and event registrations
- Customer complaints and issue resolution
- Web chat and email response
- Dispatch and emergency escalation
- Store locator and information services
- Virtual office reception and guest greeting
Longevity says more than any review
What Businesses Say About Working With Tel-Us
The businesses that choose Tel-Us don’t just get an answering service — they get a partner that invests in understanding their operation, represents their brand with care, and grows with them over time. Many of our clients have been with us for years — some for decades — because the service we deliver makes a measurable difference in how their business operates and how their callers feel.
That longevity — in our client relationships, in our agent tenure, in our management team — is the clearest evidence of what Tel-Us actually delivers. You don’t stay with a call center for a decade because the price is right. You stay because the service is right, every time.
CAM-X Award of Excellence
Recognized for outstanding call center performance and customer service quality
ATSI Award of Excellence
Industry recognition for superior answering service standards
Best of Los Angeles Award
Recipient for over ten consecutive years
Awarded year after year. For good reason.
Industry Recognition
Tel-Us doesn’t just talk about quality — we submit to external evaluation every year to prove it.
These recognitions aren’t one-time achievements. They reflect a sustained, year-over-year commitment to the standard our clients and their callers deserve — and the accountability we hold ourselves to regardless of whether anyone is evaluating us.