Frequently Asked Questions
Technical Support
Get answers to common technical support questions, including troubleshooting, service availability, account access, integrations, and resolving issues with your Tel-Us services.
Not at all! We will not clutter your office or home space with bulky equipment. You are required to have the ’call forwarding’ feature on the line(s) you wish to forward.
This is arranged through your local phone company. We will take care of the technical side without causing you any hassle.
We will get your messages to you any way that you choose. Text, Pager, Fax, Email, Voicemail and Online - you choose one or multiple ways to review or handle your calls.
Call us and we will figure out the best option for you!
You can have different message delivery instructions for different members of your staff. We said we customize according to your needs, and we truly mean it! Simply tell us what you need and we will be happy to provide it.
Yes, we can certainly do that. We will forward your calls to your preferred number, local or long distance.
Yes, it is. You can call forward your 800 number to us like a standard telephone number.
We have invested in many redundant systems and maintain significant backup power options. We are always working on new methods to make sure we are in business for you 24/7/365 no matter what.
Yes, you can most definitely forward your cell phone to our answering service.
The best options for overseas clients are email and the online portal. As long as you have internet capability, you can be in touch with your messages, callers and us.
We have an online web portal that will allow you to update your on call schedule in real time! Our agents will see your schedule the moment you enter it!
We encourage our clients to update us with anything new as often as needed. If there are major scripting changes, we are happy to make them for you. If the changes require significant time,we may charge a programming fee, but typical changes are usually done as part of our ongoing effort to work with you to provide great service!
You can record your own greeting! You can even have your own personalized music or advertisement play any time your caller may need to wait. Ask us about this.
Usually, we can be ready for your calls within a few days. It depends on the complexity of the account and how much training our agents may need. So, give us a call, let us assess the time needed and we'll get you started!