Sales & Billing

Your costs will depend on the number of calls and length of each call, as well as the type of work we do for you.  In some cases, we may just take a simple message, and in other cases we are handling customer service, taking orders or pre-qualifying leads for you. So, we customize a billing package to meet your particular needs.   We will help you determine the costs once we know the specific information you want us to capture from the callers and how you prefer we dispatch call records or complete orders.  We will estimate the time each call might take, and create a plan that matches.

Please give us a call and let’s talk about what you need. Then we can tell you how we can service those needs and what the cost will be. If it is not what your budget can handle, we can modify our services or help you shorten the process so each call may take less agent time.

We bill for the services we provide to you. Once we determine what you need and are taking your calls, we bill you for the work we do on your behalf.

We usually bill for our Agent’s Work Time for the time spent working on your account. That means when they are doing something on your behalf, you get billed for that time.

In some cases, and usually on medical accounts, we will determine rates per call. We remain flexible so we may work with our customers to create a win/win agreement on pricing.